Before fulfilment begins
A cancellation request received before the order has been assigned, prepared, recorded or dispatched may be eligible for cancellation. Eligibility depends on the actual fulfilment stage, not only the time elapsed since payment. Contact WhatsApp +91 99922 29483 or team@nadivedas.com with the booking ID.
After personalised work begins
Once names and gotra details have been prepared for the priest, a ritual has been scheduled or performed, a personalised video has been recorded, or Prasad has been prepared or dispatched, the affected service is ordinarily not cancellable because the work cannot be returned or reassigned like a standard product.
When a refund review is appropriate
- A duplicate payment was captured for the same intended order.
- Payment succeeded but Mandir Vedas confirms that the paid service cannot be fulfilled.
- The delivered item is materially different from the paid selection and cannot be corrected or completed.
- A courier confirms loss or non-delivery and the available remedy requires review rather than replacement.
Situations that are not automatically refundable
- A change of mind after personalised fulfilment has started.
- A spelling, gotra, phone, email or address error submitted by the customer after it can no longer be corrected.
- Dissatisfaction based on the absence of a promised spiritual outcome, because no such outcome is guaranteed.
- A delay caused by weather, religious observance, temple access, customs, inaccurate information or force majeure when fulfilment remains possible.
How approved refunds are processed
Approved refunds are returned through the original payment route where practical. Bank and payment-provider processing times vary after Mandir Vedas initiates the refund. The team will share the available reference or status once processing begins.